Refund Policy
A legal disclaimer
All backglasses are made to order and printed as a one off. This makes our production cost much higher however it allows us to offer a faster delivery and the option to be able to print those hard to find or rare backglasses.
We spend a significant amount of time recreating each backglass to it's original specs and specialize in the graphic elements working with the lighting. This process requires exact measurements of the backglass and the customer is the one that provides those measurements if it has never been done before,
For that reason, we cannot gaurentee the backglass will be perfectly aligned to the machine if the measuremtns are wrong we can gaurentee we will create the backglass to the measurements provided.
We are very experienced in the recreation of backglasses and can usually tell it if the measurements are not lining up right and in that case we will suggest that send you a life size print to line up to the machine to double check for accuracy,
With all these safe gurads and proofing we are confident that we can get it just right for a legitamate purchase and on those grounds all sales are final.
Having said that, our Refund Policy is pretty simple. We strive to have every customer end up with a postive experience and a backglass they love.
Even with the best intentions we have made some mistakes in the past with colors and just getting something wrong. In that case we will promptly make you replacement backglass as soon as we receive your return to make sure you are happy with your purchase.
Due to licensing restrictions and the posibility copyright infringement risk we cannot send out a backglass and end up refunding the purchase price as a general rule and that is to ensure the integrity of our work and to not alllow illegal copying and reselling of our backglasses. We have strict license agreements and also aggresivel protect our intellectual property as well.
We strive to have everyone happy so we will evaluate returns on a case-by-case basis within the first 30 days of purchase and if we make a mistake, we will promptly correct it in a way that is appropriate for the situation.
All of our backglasses are insured and may be replaced is lost or damaged during shipping if it is reported promptly with in 14 days of delivery and requires a claim to be filled out with pictures and details surrounding the damaged product of failed delivery.
The company pays to ensure the package, but it is the customers responsibility to corporate with us and the shipping company for the claim process.
If there is any problem with the backglass at all we do want to be made aware of it so we can make it right.